2020 might go down as the worst year ever – it is certainly a contender for that title. Still, with all the sudden disruptions, we were able to quickly reestablish priorities, move, and adapt to a new pace, new tools, and new ways to communicate

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The Beginnings of the Pandemic During a January 2020 Quality Risk Management meeting, Synectics leadership identified a risk to operations based on a report of human-to-human transmission of a novel coronavirus in China that was spreading to other countries in the region. At the time

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